Return Policy

Cancellation

We do not accept unconditional order cancellation once the payment has been made. You can contact us if you need any help. However, we will give you full refund if the product you purchased is not produced.（Estimated refund time is 7 working days）

Returns (if applicable)

We do not accept unconditional return of products. However, customers can 

contact us if there is a problem with the products, and have the right to apply for a return within 7 days after the receipt of the product. 

To be eligible for a return, your item must be unused and in the same condition 

that you received it. It must also be in the original packaging. To complete your 

return, we require a receipt or proof of purchase. Please contact us at 

KOITAKECLUB@hotmail.com if you need assistance with your return

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at KOITAKECLUB@hotmail.com.

 

Please contact our Customer service at KOITAKECLUB@hotmail.com to get the return address.